Menu Manager (“Menu Manager”, “we”, “us”, or “our”) is committed to protecting your personal data and processing it in a lawful, fair, and transparent manner.
This Privacy Notice explains how we collect, use, and protect your personal data when you interact with our website, platform, and services. For the purpose of this Notice, personal data means any information that can identify you directly or indirectly, such as your name, email address, phone number, or business details.
Who We Are
Menu Manager is a restaurant technology platform providing solutions including:
- Online ordering systems
- WhatsApp ordering
- Delivery platform integrations
- POS systems
- Dispatch, driver management, and our driver mobile app
- Menu and restaurant operations management
We provide services to restaurants, takeaways, cafés, and food businesses.
If you have any questions about this Privacy Notice, contact us at: support@orderhubpos.com
How We Use Your Personal Data
I. Visiting Our Website
When you visit our website, you may provide personal data by booking a demo, requesting a quote, filling out contact forms, or subscribing to updates.
We collect this data to respond to your enquiries, provide product information, and contact you about our services.
●Legal basis: Consent and legitimate interest
II. Demo Requests & Lead Forms
When you submit a form, we collect: name, business name, email address, phone number, and business details.
We use this data to contact you about your enquiry and provide a tailored solution.
●Legal basis: Legitimate interest (business communication)
III. Customer Relationship Management
If you are a customer, we process your data to provide access to the platform, manage your account, deliver support services, process billing and invoices, and notify you of updates.
●Legal basis: Contract performance
IV. Platform Usage Data
When using Menu Manager, we may collect order data, menu data, delivery and dispatch data, and system activity to operate and improve our platform, provide analytics, and ensure system performance.
V. Communication & Support
We may process your data when you contact support or communicate with us via email or chat to resolve issues and improve our services.
VI. Marketing Communications
We may send product updates, feature announcements, and promotional content. You can unsubscribe at any time.
●Legal basis: Consent or legitimate interest
VII. WhatsApp Ordering
When a customer places an order through our WhatsApp ordering channel, we process their WhatsApp phone number, the name shown on their WhatsApp profile, and the content of the messages exchanged with us (for example menu selections, delivery address, and order notes).
We use this data only to take and fulfil the order, send order confirmations and order or payment status updates, and provide customer support. These messages are handled through the WhatsApp Business Platform provided by Meta Platforms, Inc.; we do not use WhatsApp message content for advertising or marketing. Where you order from a specific restaurant, we act as a processor on that restaurant’s behalf.
●Legal basis: Contract performance and legitimate interest
VIII. Driver App, Dispatch & Delivery Tracking
Our dispatch system and driver mobile app process information about drivers and deliveries. For drivers, this includes name and contact details and, while a driver is signed in and on an active shift or assigned to a delivery, their device’s geographic location.
We use location data to assign jobs, calculate routes and estimated arrival times, and allow restaurants and customers to track a delivery in real time. Location is collected only while the driver is on shift or has an active delivery — it is not used to monitor drivers outside of working time. We also process delivery details such as pickup and drop-off addresses, timestamps, and delivery status, and a customer awaiting a delivery may be shown the driver’s approximate live location and estimated arrival time.
●Legal basis: Contract performance and legitimate interest
How Long We Keep Your Data
We only keep your personal data as long as necessary to provide our services, comply with legal obligations, and resolve disputes. When no longer required, your data will be deleted or anonymised.
How We Protect Your Data
We implement strong security measures, including:
- Encrypted data transmission
- Secure cloud infrastructure
- Access control systems
- Regular security monitoring
We take all reasonable steps to protect your data from loss, misuse, and unauthorised access.
Your Rights
Under data protection laws (GDPR), you have the right to:
Access
Request a copy of your personal data
Correction
Correct inaccurate or incomplete data
Deletion
Request deletion of your data (where applicable)
Restriction
Limit how your data is processed
Objection
Object to processing based on legitimate interest
Data Portability
Receive your data in a structured format
Withdraw Consent
Withdraw consent at any time
To exercise your rights, contact: support@orderhubpos.com
Third-Party Tools
We may use tools such as Google Analytics, Meta (Facebook Ads), the WhatsApp Business Platform provided by Meta (for WhatsApp ordering), Google Maps (for driver navigation and live delivery tracking), payment processors such as Stripe, CRM systems, and customer support tools. These providers process data according to their own privacy policies.
International Data Transfers
Your data may be processed outside the UK or EU. When this happens, we ensure appropriate safeguards are in place.
Updates to This Policy
We may update this Privacy Policy from time to time. We recommend checking this page regularly to stay informed.
Contact Us
If you have any questions or concerns about this Privacy Notice, please contact: